T&Cs

Please find our full Terms and Conditions below

General Terms and Conditions

  1. All participants must be at least 8 years of age or able to competently paddle without assistance in order to paddle their own vessel. Children under 8 years of age will be permitted to ride with an accompanying adult
  2. Any children MUST be supervised by a guardian 18 years of age or older whilst on the water
  3. All participants hire equipment at their own risk and are required to sign a ‘Hire Contract’ prior to departure
  4. All participants acknowledge that they are able to swim
  5. Participants must not to carry more than the maximum limit of people authorized by Manly Kayak Centre and NSW Maritime as listed: (1) single kayak; (2) double kayak; (1) SUP; (4) self-drive leisure boat
  6. Use of equipment is not permitted between the hours of sunrise and sunset
  7. Participants are wholly responsible for the hire equipment, its passengers and appliances and third parties whilst the boat/kayaks/SUP(s) or equipment are in their control for the period of hire. Participants agree to exercise due care and accept responsibility, during the same period, toward any incident that may occur, and will promptly reimburse Manly Kayak Centre in the event of any loss or damage to the equipment and/or to any other person or property
  8. Participants agree to return the hire equipment to Manly Kayak Centre at the point of hire on completion of the agreed hire period
  9. Participants acknowledge the inherit dangers and risks and agree that the hiring of the equipment is entirely at their own risk. Participants shall indemnify Manly Kayak Centre of any incident, loss or damage to the equipment, any third party person or property during the period of the hiring and acknowledge that they will not be covered by any of Manly Kayak Centre’s insurance if found negligent or irresponsible whilst the boat/kayak/SUP or any equipment is under their control
  10. Manly Kayak Centre will not be held responsible for any personal injuries, equipment loss or damage sustained whilst embarking or disembarking Manly Kayak Centre equipment
  11. Passengers with back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries/conditions that may cause a risk to their health participate at their own risk
  12. Manly Kayak Centre operates in an outdoor marine environment. Conditions vary and passengers will get wet
  13. No smoking or alcohol is permitted on the equipment at any time
  14. Manly Kayak Centre reserves the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided
  15. Manly Kayak Centre reserves the right to refuse passengers for any reason
  16. Participants may be filmed/photographed during the hire period. Manly Kayak Centre reserves the right to reproduce such film/photos for any purpose whatsoever without notification, compensation or payment    

Booking Conditions

  1. Full payment must be made at time of booking
  2. All bookings (including gift voucher/certificate bookings) are non-refundable within 48 hours of departure
  3. Cancellation must be received at least 48 hours prior to departure or full payment will be due and no refund will be given
  4. Full refund is permitted on booking cancellations made outside of 48 hours from departure time
  5. Rescheduling of a booking is permitted outside of 48 hours from departure time
  6. Any cancellations made within 48 hours (or ‘no shows’) will incur a 100% cancellation fee. In the case of gift voucher/certificate bookings passengers will forfeit tickets
  7. Bookings made within 48 hours of departure are non-refundable
  8. Manly Kayak Centre reserves all rights to cancel or reschedule the activity in the event of adverse weather conditions or other unforeseen circumstances
  9. It is up to Manly Kayak Centre’s discretion as to whether it is safe for bookings to go ahead
  10. Manly Kayak Centre reserves all rights to cancel or reschedule an activity if numbers do not meet the minimum requirements; Group SUP Lesson (3), Kayak Tour (3)
  11. If Manly Kayak Centre must cancel an activity due to inclement weather, or for any other reason, the activity will be rescheduled. If the activity cannot be rescheduled full refund will be processed

Private Tours, Events & Functions

  1. Bookings are essential
  2. All prices included are inclusive of GST
  3. A deposit of 20%, payable to Manly Kayak Centre is required to confirm a booking
  4. No refund of the deposit will be given for bookings cancelled within 5 working days of the booking date
  5. Final payment must be made and final numbers confirmed 48 hours prior to booking date
  6. Bookings cancelled within 48 hours will not receive any refund
  7. A 20% surcharge applies on Public Holidays
  8. Payment method - we are able to accept payment via cash, credit card (Visa or Mastercard) or EFT
  9. If Manly Kayak Centre must cancel due to poor weather conditions, or for any other reason, the event will be rescheduled. If the event cannot be rescheduled a full refund of any payments made will be provided
  10. All participants need to read and sign our Indemnity Form prior to each event. A nominated representative can be nominated to sign on behalf of the group
  11. Some activities are run by external operators and are subject to separate booking terms and conditions. Full terms and conditions will be available once a booking has been finalised
  12. We require all participants that will be kayaking or paddleboarding be able to swim 150m

Gift Vouchers/Certificates

  1. Gift vouchers are valid for 12 months from date of purchase. Gift vouchers must be booked and taken within 12 months of purchase. Once a voucher has expired, Manly Kayak Centre is under no obligation to offer an extension; however, we routinely assess such requests on a case-by-case basis. Extension requests are reviewed closely by our Customer Experience Team, gift voucher must still be valid at time of request
  2. The expiry date is clearly displayed on the gift voucher
  3. Manly Kayak Centre accepts no responsibility for any stolen, lost or fraudulent gift vouchers. It is the holder's responsibility to ensure the safe keeping of the gift voucher(s).
  4. Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Manly Kayak Centre